To ensure customer satisfaction, we offer a hassle-free return policy. Whether you're shopping online or in-store, here's everything you need to know.
Quick Reference
| Online | In-Store | |
|---|---|---|
| Regular price | Exchange or store credit (30 days) | Full refund or exchange (14 days) |
| Marked down (under 30% off) | Exchange or store credit (30 days) | Exchange or store credit (14 days) |
| 30% off or more | Final Sale — no returns | Final Sale — no returns |
🎁 The A&M Exchange Bonus: Exchanging for a different size or item? We'll cover the shipping cost to send your new item back to you. Shop with confidence knowing the right fit is just an exchange away.
Why Our Policy Works This Way
As a small, locally-owned clothing and shoe store, our return policy reflects our commitment to quality and fairness for every customer.
- Why exchange or store credit online? We're a small, locally-owned store that personally inspects every item before it ships. We stand behind our products — if something arrives wrong or damaged, we'll always make it right. Our exchange policy lets us keep prices competitive and continue offering free shipping over $150.
- Why final sale at 30% off? These are our best deals — priced to move so we can bring in fresh new styles for every season.
- Why no returns on hygiene items? Health and safety standards prevent us from reselling these items once they've left the store.
We genuinely want you to love what you buy. That's why we offer the A&M Exchange Bonus and are always happy to help you find the right fit before you order — just reach out!
Online Return & Exchange Policy
Return Window: All regular-priced items may be returned for exchange or store credit within 30 days of purchase (extended to account for shipping time).
Condition: Items must be unworn, unused, and in original condition with all tags attached.
Shipping Costs: Return shipping costs are the customer's responsibility. Shipping costs are non-refundable.
Store Credit: Store credit is issued as an online gift card sent to the email address on your order — easy to use on your next purchase.
Refunds: We do not offer refunds for online orders unless an item was wrongfully shipped or arrived damaged. All items are thoroughly inspected before shipping. If you have an issue with your order, please contact us within 7 days so we can make it right.
Exceptions
- Final Sale Items: All items at 30% off or more are final sale — no returns or exchanges.
- Hygiene Items: For hygiene reasons, we cannot accept returns or exchanges on jewelry, masks, undergarments, socks, etc.
- Other Final Sale: All fabric, sewing, and giftware sales are final.
How to Return an Item
- Contact Us First: Email us at amcscustomers@gmail.com or fill out our contact form to initiate a return. Returns must be authorized before sending back.
- Package Your Return: Carefully package the item(s) and include a copy of your order confirmation.
-
Ship Your Return: Send your return to:
A&M Clothing and Shoes
10628 100 Ave
Westlock, AB
T7P 2J8 - Receive Your Credit: Once we receive your return, we will process your store credit or exchange promptly.
In-Store Return & Exchange Policy
Regular-Priced Items: Within 14 days of purchase, regular-priced items may be exchanged or returned for a full refund in the original form of payment. Refunds will be issued to the same card used for purchase.
Marked-Down Items (red-tagged): May be exchanged or returned for store credit within 14 days. No cash refunds on marked-down items.
Final Sale Items: All items at 30% off or more are final sale — no returns or exchanges.
General Conditions
- All returned items must be in original condition — unworn, unwashed, and with all tags attached.
- Proof of purchase (receipt or order confirmation) is required for all returns and exchanges.
- In-store credit is issued as a store gift card.
- For health reasons, we cannot accept returns or exchanges on jewelry, masks, or undergarments (panties, pantyhose, bras, slips, swimwear, socks, underwear, etc.).
- All fabric, sewing, and giftware sales are final.
Gifts
Gifts may be exchanged or returned for store credit only. A valid receipt is required.
